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Topic: Book reviews
Employees first, customers second
“Upside down engagement – transparency or smoke and mirrors?” asks Cricket Development Director Louise Barfield… Continue reading
Louise was reflecting on the Wall Street Journal Europe review of Vineet Nayar's book. She asks: Is this the way forward? How do you see this working in practice in your sectors?
Indy's reply: I certainly believe something like this is the future of ...MORE >

