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Topic: Engagement
Employees first, customers second
“Upside down engagement – transparency or smoke and mirrors?” asks Cricket Development Director Louise Barfield… Continue reading
Louise was reflecting on the Wall Street Journal Europe review of Vineet Nayar's book. She asks: Is this the way forward? How do you see this working in practice in your sectors?
Indy's reply: I certainly believe something like this is the future of ...MORE >
Grabbing the imagination
To have impact in workplaces, stories must strike the right balance between the exemplary and the familiar. Continue reading
Good stories motivate staff is the key idea behind Rhymer Rigby’s piece in yesterday's FT.
Rigby quotes Allianz Insurance corporate events manager Stephen Flynn: “The [stories] that work the best are those that are unusual enough to grab the imagination but generic enough that you ...MORE >